Contact Us
Contact Us
Last Updated: November 7, 2026
Thank you for visiting LIMVOXO!
We appreciate your interest in our pet supplies and everyday pet accessories. Whether you have questions about our products, need assistance with an existing order, or would like information about shipping, returns, or refunds, our customer service team is here to help.
1. Customer Service
If you need assistance, please contact us using the following information:
Email: service@limvoxo.com
Customer Service: +1 3312390925
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT), excluding applicable public holidays.
We aim to respond to customer inquiries within 24–48 hours.
2. Order Support
For questions regarding an existing order, please include the following information in your message:
Your order number.
The email address used when placing your order.
The product name.
A brief description of your question or concern.
Providing these details will help us review your request more efficiently.
3. Shipping and Delivery Questions
If you have questions about order processing, shipping estimates, tracking information, or delivery issues, please contact us at:
service@limvoxo.com
LIMVOXO currently ships orders within the United States only.
Our estimated order processing time is 1–3 business days, and estimated shipping transit time is 10–20 business days.
The estimated total delivery timeframe is 11–23 business days.
These are estimates rather than guaranteed delivery dates.
For complete shipping information, please review our Shipping & Delivery Policy.
4. Returns and Refunds
If you need assistance with a return, refund, damaged item, incorrect product, or order cancellation, please contact our customer service team before sending any product back.
Eligible standard return requests must be submitted within 14 calendar days after delivery.
Due to hygiene and product safety considerations, pet products that have been used or have been in contact with an animal are generally not eligible for standard returns based on a change of mind or personal preference.
For damaged, defective, incorrect, or materially misdescribed products, please contact us within 7 days after delivery.
Approved refunds are generally processed within 5–10 business days.
Please include your order number and relevant details so that we can review your request.
For complete information, please review our Return & Refund Policy.
5. Business Information
LIMVOXO is operated by the following business entity:
Operated by:
Shanghai Meidong Trading Co., Ltd.
Business License Entity:
Shanghai Meidong Trading Co., Ltd.
Email:
service@limvoxo.com
Customer Service:
+1 3312390925
Registered Address:
Room 609, No. 609, Tali Road, Shanyang Town,
Songjiang District, Shanghai, China.
Website:
https://limvoxo.com/
6. Our Commitment
At LIMVOXO, we value clear communication and helpful customer support.
We strive to provide accurate product information, transparent store policies, and timely assistance with customer inquiries.
Thank you for choosing LIMVOXO. We appreciate your trust and look forward to assisting you.
LIMVOXO Customer Service Team