Refund Policy
Return & Refund Policy
Last Updated: November 7, 2026
At LIMVOXO, we want customers to have clear information about returns, refunds, cancellations, exchanges, and order-related issues.
Please review this policy before placing an order. For assistance, contact service@limvoxo.com.
1. Standard Return Period
Eligible standard return requests must be submitted within 14 calendar days after delivery.
The 14-day return period begins on the date the order is delivered.
Please contact our customer service team within this period and provide your order number and reason for the return.
2. Standard Return Eligibility
To help us review your request, please provide:
Your order number.
The email address used to place the order.
The product name.
The reason for the return.
Relevant photographs or other supporting information when appropriate.
Eligible products must generally be unopened, unused, and in their original condition, with original packaging where reasonably possible.
Due to hygiene and product safety considerations, pet products that have been used or have been in contact with an animal are generally not eligible for standard returns based on a change of mind or personal preference.
Exceptions may apply to products that are defective, damaged, incorrect, materially different from their description, or where a return or refund is required by applicable law.
We will review your request and provide the applicable return instructions.
Please do not send any item back before receiving return authorization and the designated return address from our customer service team.
3. Return Shipping Costs
For standard returns, including change-of-mind or personal-preference returns, the customer is responsible for return shipping costs.
Please contact us before sending an item back to obtain the designated return address and return instructions.
Our registered business address is not a return address unless we specifically confirm otherwise.
For damaged, defective, incorrect, or materially misdescribed products, please contact us so that we can review the circumstances and determine an appropriate resolution.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days after delivery.
Please provide:
Your order number.
A description of the problem.
Clear photographs or videos showing the issue, when available.
We will review the information and advise on an appropriate resolution.
Depending on the circumstances, this may include a replacement, refund, return arrangement, or another suitable solution.
5. Products That Differ Materially from Their Description
If an item is materially different from its published description or specifications, please contact us within 7 days after delivery.
Please provide relevant photographs or other supporting details so that we can review the matter.
Your rights under applicable consumer protection laws remain unaffected.
6. Refund Processing
Once a refund has been approved, we generally process it within 5–10 business days.
The time required for funds to appear in your account may also depend on your payment provider, bank, or card issuer.
Approved refunds will generally be issued to the original payment method unless otherwise required by applicable law or agreed with you.
7. Order Cancellation
Cancellation requests should be submitted within 1 hour after placing an order.
Please contact us as soon as possible with your order number.
Cancellation is subject to order processing status and cannot be guaranteed once an order has entered fulfillment or shipment.
If the order has already been dispatched, the applicable return process may apply.
8. Shipping Address Changes
Requests to modify a shipping address should be submitted within 24 hours after placing an order.
Please provide the correct shipping address and order number.
We will review the request and make the change where the order has not progressed beyond the stage at which an address modification is possible.
Address changes cannot be guaranteed after an order has been packed, dispatched, or transferred to the carrier.
9. Exchanges
If you would like to exchange an eligible item, please contact our customer service team.
Exchange requests are subject to product availability and applicable return conditions.
Pet products that have been used or have been in contact with an animal are generally not eligible for standard exchanges based on personal preference.
This restriction does not apply where a product is defective, damaged, incorrect, materially different from its description, or where an exchange or other remedy is required by applicable law.
10. Refund Delays
If you have not received an approved refund after the stated processing period, please first check with your payment provider or financial institution.
If you still need assistance, contact us with your order number.
11. Contact Us
For return, refund, cancellation, or order modification requests, please contact:
Operated by: Shanghai Meidong Trading Co., Ltd.
Business License Entity: Shanghai Meidong Trading Co., Ltd.
Email: service@limvoxo.com
Customer Service: +1 3312390925
Registered Address: Room 609, No. 609, Tali Road, Shanyang Town, Songjiang District, Shanghai, China.
Website: https://limvoxo.com/
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT).
We aim to respond to customer service inquiries within 24–48 hours.
Nothing in this policy limits any mandatory rights or remedies you may have under applicable consumer protection laws.
Thank you for choosing LIMVOXO.